Westpac to cough up for alleged CCCFA breaches
Failure to give customers legally required information about their loans and, in some cases, agreed interest rate discounts had landed Westpac in hot water.
Monday, August 25th 2025, 11:12AM 
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by Sally Lindsay
The Commerce Commission has filed proceedings against Westpac for alleged Credit Contracts and Consumer Finance Act 2 (CCCFA) breaches.
Commerce Commission competition, fair trading and credit general Manager Vanessa Horne says the commission expects banks to invest in robust compliance practices to ensure they are complying with the CCCFA.
Banks’ failure to do so can have a detrimental impact on their customers and deprive people of crucial information they are entitled to, she says.
The commission believes Westpac failed to invest in adequate systems and processes to ensure it complied with its CCCFA obligations.
These failures led to a lack of required disclosure to borrowers and guarantors and failing to apply agreed discounts to interest rates to some customers’ home loans.
Westpac has admitted to the breaches and is finalising its remediation for the borrowers impacted.
The commission is seeking declarations that Westpac breached the responsible lending principles and monetary penalties. Westpac and the commission entered into a settlement agreement prior to filing the proceedings to conclude matters on these terms.
The responsible lending principles impose obligations on lenders when advertising, before entering into a loan, and during all subsequent dealings with borrowers and guarantors.
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